Refund & Returns Policy
All products are conditionally guaranteed by My Stubby for a period of 30 days. If you are unsatisfied with the quality of a product, please get in contact with us.
Quality and customer satisfaction are important values at My Stubby. You may be asked to return the product to us for inspection and/or send photos so that we can conduct further quality control investigations to ensure another fault does not occur.
The guarantee does not cover general wear and tear or issues arising from abnormal use.
CHANGE OF MIND
Our range of products are made-to-order and personalised to your preferences, so we are unable to offer a refund or exchange if you change your mind.
INCORRECT PERSONALISED SPELLING
We often receive orders containing creative name variations, so spelling mistakes are not always apparent to our printing team.
We will never print the custom designed stubby holder without prior authorisation from the purchaser.
Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will either refund the product or reprint the product and post it to you free of charge.
You will be entitled to a refund or exchange under Australian Consumer Law if the product:
Is not of acceptable quality;
Is not fit for a particular purpose that is expressly stated; or
Does not match the description.
You may be asked to return the product to us and/or send photos for inspection.
A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.
Where you believe you have received a faulty product, please contact us as soon as possible to arrange a refund or exchange.
Where you believe you have received an incorrect product, please contact our team to discuss all options available to you.
Please contact us if a return is needed. We will be able to advise you on the correct procedure.
Our team will determine on a case-by-case basis whether the return shipping will be covered with a Reply Paid number, reimbursed shipping costs or at the sole cost of the customer.
Where a return or exchange has been arranged, the process may take up to 14 business days from the date the product is received by My Stubby.
Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account.
HAVING ISSUES WITH YOUR ORDER?
We put our trust in Australia Post to deliver our products within our set timeframes to ensure satisfaction for our customers.
Please visit our Delivery Information page for delivery timeframes and details . If any delivery issues arise, please contact us as soon as possible.
Please Note: Any delivery or completion date or time stated are estimates only and we cannot be held liable for any consequences whatsoever for any delay to such times.